In the modern world of travelling, reliable and efficient communication is essential. Travellers want to be kept up to date with important information and be able to keep in touch with fellow travellers, companions, … Appit offers two powerful communication modules to meet these needs: push notifications and an internal chat module. Both with additional features. In this article, we discuss these features and show how they can improve the travel experience.
1. Push notifications
Appit allows travellers to receive important notifications via push notifications. These notifications can be sent directly by the organisation or tour guide or set to be sent automatically at a specific time. This allows the organisation to keep travellers informed of relevant updates, such as flight changes, schedule adjustments, … This directly on their mobile device.
The benefits of push notifications are numerous. Firstly, they offer real-time information, giving travellers instant updates. This minimises uncertainty and helps them adapt to any changes.
Secondly, push notifications can be customised so that travellers receive only those that are relevant to them. Think of a group trip where not everyone is staying in the same hotel and the message only applies to people staying in one of the two hotels… So this reduces the flow of information and allows travellers to focus as much as possible on what really matters. Enjoyment!
Moreover, push notifications can be used to provide travellers with useful travel tips, reminders and other valuable information that enriches their travel experience. Be it suggestions for local attractions, special offers for activities or practical tips for a smooth journey. Push notifications can be a valuable tool to improve the travel experience.
2. Internal chat module
Besides push notifications, our travel app also offers an internal chat module that allows travellers and tour guides (as well as staff at the travel agency office) to communicate directly with each other. This feature allows you to quickly and easily ask questions, exchange information and get support during the journey.
On the one hand, Appit offers an internal group chat for this. All travellers and any tour guides can participate optionally. On the other hand, any traveller can start a separate 1-on-1 chat with a fellow traveller. Thus, their communication remains private.
Furthermore, there is also a ‘chat to admin’ feature. This position can be manned by employees of the travel organisation and/or tour guides. Any traveller can contact them through the app by using this feature. A separate group chat is then created with traveller and staff and/or tour guides.
We are currently developing a feature to allow travel agency staff to serve this chat via desktop.
Good to know is that the chat is optionally enabled for each journey by the travel company. In the app, only a chat name (and possibly a profile picture) is needed to participate. So no e-mail address or phone number!
Conclusion
With the communication features in our travel app, including push notifications and an internal chat module, we offer travellers a powerful way to stay informed and in touch with tour guides and staff. These features enhance the travel experience by providing real-time notifications, tailored information and direct communication. Whether receiving important updates via push notifications or asking questions via the internal chat module, Appit guarantees a seamless and informed travel experience.
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